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I have learned working with several clients over the past several years that some achieve operational excellence at a faster pace than others. Here is what I have observed and experienced:
The difference between leading and managing is even more important in today's rapidly changing world. Imagine yourself riding a bicycle. The back wheel in this metaphor relates to management -
Effectiveness can be defined as getting what you want and getting it over and over again. To do this, we all need to be aware of the playing field and the constants we must recognize, honor, and embrace.
In a university commencement address several years ago, Brian Dyson, CEO of Coca Cola Enterprises, spoke of the relation of work to one's other commitments:
In my 40 years of corporate experience and owning my own business, I've found that he most important ingredient in a company's success is having a "winning team".
- Open to feedback – you solicit it and listen. You do not always agree with it or necessarily change, but you ask several open ended questions to dig deeper to understand and find context.
